Moving Your World Through Every Shadow and Light
As a Canadian logistics company, we're serious about following PIPEDA (Personal Information Protection and Electronic Documents Act) and all provincial privacy laws. We've been hauling cargo for years, and protecting your data is just as important as protecting your shipments.
Look, we get it - privacy policies can be a real snooze-fest. But here's the deal: at ShadowEnverse Global Logistics, we handle everything from frozen goods to hazmat across the US-Canada border, and that means we collect certain info about you and your shipments. We're not in the business of selling your data or doing anything shady with it. This policy spells out exactly what we collect, why we need it, and how we keep it safe.
We've been moving freight through every kind of weather and situation since we started, and we treat your personal info with the same care we give to your temperature-sensitive cargo. No games, no fine print tricks - just straight talk about how we handle your data.
When you hire us to move your stuff, we're gonna need some basic details:
We're not asking for this stuff to be nosy - it's literally how we do our job and get your cargo from point A to point B safely.
Real-time tracking isn't just a fancy feature - it's how we manage our fleet and keep you updated:
This data helps us optimize routes, maintain our equipment, and let you know exactly where your shipment is at any given moment.
Like pretty much every website these days, we collect some technical info:
This stuff helps us keep the site running smoothly and figure out what's working and what's not.
When we're hauling hazmat, there's no cutting corners - we need detailed documentation:
We're not collecting data just to have it sit in a database somewhere. Here's what we actually do with it:
Processing your shipments, managing routes, coordinating pick-ups and deliveries, maintaining our fleet - basically everything we need to do to move your cargo.
Sending invoices, processing payments, handling refunds or disputes, keeping financial records for accounting purposes.
Responding to your questions, resolving issues, providing updates on shipments, and generally making sure you're not left wondering what's going on.
Meeting regulatory requirements for hazmat transport, maintaining safety records, conducting audits, working with border authorities for cross-border shipments.
Analyzing trends, optimizing routes, improving our tracking system, training our team - figuring out how to do better.
Sending service updates, special offers, industry news - but only if you've opted in. You can unsubscribe anytime, no hard feelings.
We're not in the business of selling your info to random companies. But running a cross-border logistics operation means we gotta share certain data with specific parties:
We work with third-party companies who help us do our job - payment processors, insurance providers, maintenance contractors, warehouse partners. They only get the info they need to provide their specific service, and they're contractually required to keep it confidential.
When we're crossing the US-Canada border (which is kinda our thing), we have to share shipment details with customs agencies - CBSA, CBP, and other regulatory bodies. It's not optional; it's the law.
If there's an accident, hazmat incident, or other emergency involving one of our shipments, we'll share relevant info with first responders, environmental agencies, or whoever needs it to handle the situation safely.
Banks, insurance companies, legal advisors, accountants - the usual business stuff. We also might have to share data if we're legally required to by a court order or regulatory investigation.
We don't sell, rent, or trade your personal information to marketers, data brokers, or anyone else. Period. That's not how we operate, and it never will be.
As a Canadian company operating in the logistics sector, we're subject to a bunch of privacy laws, and we take 'em seriously:
This is Canada's federal privacy law for private-sector organizations. We follow all ten fair information principles - accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.
What this means for you: You have the right to know what info we collect, why we collect it, who we share it with, and how to access or correct your data.
Since we're based in British Columbia, we also comply with BC's Personal Information Protection Act. It's similar to PIPEDA but with some BC-specific requirements.
Transportation of Dangerous Goods regulations require us to maintain detailed records of hazmat shipments. We balance compliance with privacy protection.
When operating in the US, we follow Department of Transportation requirements, including FMCSA regulations for cross-border carriers.
Cross-border shipments require data sharing with Canadian and US customs agencies. We only share what's legally required.
If you've got concerns about how we handle your data and can't resolve 'em with us directly, you can file a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit www.priv.gc.ca
Under Canadian privacy law, you've got some solid rights when it comes to your personal info. Here's what you can do:
| Your Right | What It Means | How To Exercise It |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Email dispatch@shadowenverse.info with "Data Access Request" in the subject line |
| Correction | Fix any inaccurate or incomplete information | Contact us with details of what needs correcting |
| Withdrawal of Consent | Opt out of marketing emails or certain data uses (where applicable) | Click unsubscribe in emails or contact us directly |
| Deletion | Request deletion of your data (subject to legal retention requirements) | Submit a written request - we'll honor it unless we're legally required to keep the data |
| Portability | Get your data in a format you can use elsewhere | Request a data export - we'll provide it in CSV or PDF format |
| Complaint | Challenge our privacy practices | Contact our privacy officer or file a complaint with the Privacy Commissioner |
We'll respond to your privacy requests within 30 days, as required by PIPEDA. If we need more time (complicated request, lots of data, etc.), we'll let you know and explain why.